OptumRx: Had a refill available on paperwork they had pr...
GetHuman用户~napan来自novembre 17º, 2017的OptumRx条客户评论
~napan案的背景
GetHuman：~napan-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
~napan：Yup。在novembre 14º上是evening。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~napan 常见 OptumRx 问题的列表）
~napan：“ Returns”是我尝试使用to call的原因。
~napan对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~napan：Had a refill available on paperwork they had previously sent me. I called it in on a Saturday and was told I would get it in * to * business days. I realized I was going to be out on the Wednesday coming up so I called on Wednesday to make sure it would arrive soon. Was told it would arrive on Friday. Friday, no arrival. Saturday, no arrival but I get a letter saying that I needed a prior authorization from my Dr. to get the refill filled (even though they had it listed as available on a form they sent me). So no one told me this when I called to place my refill, when I called on the Wednesday to follow up. Then they told me they had tried to call me to tell me, but no one had. I had no messages either on my cell, work or home phone numbers, all numbers they have access to call. So I'm out of meds and going through horrible withdrawals, and if and when the Dr. does get this prior approval it could still take ** to process the order, let alone *-* days for it to arrive. So at least anot
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
~napan：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~napan：在沟通方面，我会给他们五分之三的one。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
~napan：为此，我要说出五分之二的one。
GetHuman：最后-对其他OptumRx客户有何建议？
~napan：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~napan在novembre 14º, 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。