OptumRx: Shocked is the word that comes to mind when I a...
GetHuman用户~duffy来自November 20, 2017的OptumRx条客户评论
~duffy案的背景
GetHuman：~duffy-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
~duffy：Sure。在November 17上是middle of the night。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~duffy 常见 OptumRx 问题的列表）
~duffy：“ Product information”是我尝试使用to call的原因。
~duffy对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~duffy：Shocked is the word that comes to mind when I am treated poorly by people I pay through my insurance plan. On hold for ** minutes and then a dial tone. Another hold for **-** minutes and told to hold on while a password was being updated to my account. Then a click and a recording asking me if I wanted to take a survey. You bet I did. They also lied to my doctor about a prescription being sent to them. They said that the fax number was incorrect on the script that my doctor had written. Funny - it's been the same for ** years now. They continue to lie about everything they do. Never use this company again. Better to pay retail than wait for a prescription that will never be filled. Also, I don't want medication from all over the world. OptumRx couldn't even furnish me with a Lot number on one of my medications. I think that is a requirement in the United States.
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
~duffy：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~duffy：在沟通方面，我会给他们五分之三的one。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
~duffy：为此，我要说出五分之二的five。
GetHuman：最后-对其他OptumRx客户有何建议？
~duffy：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~duffy在November 17, 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。