OptumRx: My wife has MS and is in desperate need of her...
GetHuman用户GetHuman-107323来自November 15th, 2017的OptumRx条客户评论
GetHuman-107323案的背景
GetHuman：GetHuman-107323-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
GetHuman-107323：Yup。在November 9th上是evening。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
GetHuman-107323：我使用了我在GetHuman OptumRx客户电话号码页面上找到的800-788-4863号码：OptumRx客户服务电话号码 GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-107323 常见 OptumRx 问题的列表）
GetHuman-107323：“ Complaint”是我尝试使用to call的原因。
GetHuman-107323对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-107323：My wife has MS and is in desperate need of her medication. As of April *st united transferred her from Credo to OptumRx. Our co pay went from $** a month to over $**** a month. She has secondary coverage through my work, but they refuse to bill two insurances or even bill us and let us get the insurance to pay. Meanwhile my wife has run out of medication and is in serious danger of losing her ability to walk. They don't have offer any kind of customer service since we can't go anywhere else for her meds. They hide behind policy but refuses to allow us to talk to any policy makers. All of their excuses fall short. The bottom line is they have a despite captive audience and they take advantage. This company and everyone who works for it are animals. Forgive them father for they know not what they do...
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
GetHuman-107323：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-107323：在沟通方面，我会给他们五分之三的three。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
GetHuman-107323：为此，我要说出五分之二的four。
GetHuman：最后-对其他OptumRx客户有何建议？
GetHuman-107323：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-107323在November 9th, 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。