OptumRx: After a ** minute conversation with a clueless...
GetHuman用户GetHuman-216422来自November 20, 2017的OptumRx条客户评论
GetHuman-216422案的背景
GetHuman：GetHuman-216422-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
GetHuman-216422：Yeah。在November 17上是morning。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
GetHuman-216422：我使用了我在GetHuman OptumRx客户电话号码页面上找到的800-788-4863号码：OptumRx客户服务电话号码 GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-216422 常见 OptumRx 问题的列表）
GetHuman-216422：“ Lost card”是我尝试使用to call的原因。
GetHuman-216422对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-216422：After a ** minute conversation with a clueless customer service rep, I asked to speak to someone who could explain why I had to wait ** days to get my credit card processed for an RX order I placed. I was on hold for ** minutes waiting to speak to a supervisor when the original rep got back on and said she had a supervisor for me to speak to. Guess what, no supervisor got on -- just more music for another * minutes. Then what happened? I hear a message that said I have reached a non-working number. I looked at my watch and saw that it was *pm. That's the end of the day for Optum customer service, and ** minutes of wasted time for me. BTW, this was my third attempt to get an answer to why my order hadn't yet been shipped -- hadn't even been processed. This call was made the same day that my wife, who had submitted her order the same time I had, received her shipment, and she had used the same credit card that the rep told me is still being processed. I can't believe AARP provides their
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
GetHuman-216422：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-216422：在沟通方面，我会给他们五分之三的four。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
GetHuman-216422：为此，我要说出五分之二的one。
GetHuman：最后-对其他OptumRx客户有何建议？
GetHuman-216422：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-216422在November 17, 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。