Comcast: Not able to keep internet service in my account...
GetHuman用户GetHuman-tacomaca来自December 4th, 2017的Comcast条客户评论
GetHuman-tacomaca案的背景
GetHuman：GetHuman-tacomaca-您能告诉我们其他Comcast个客户何时提起诉讼吗？
GetHuman-tacomaca：Sure。在November 26th上是morning。
GetHuman：您是否接触到Comcast，如果可以，怎么做？
GetHuman-tacomaca：我使用了我在GetHuman Comcast客户电话号码页面上找到的800-266-2278号码：Comcast客户服务电话号码 GetHuman：这些常见的Comcast客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-tacomaca 常见 Comcast 问题的列表）
GetHuman-tacomaca：“ Billing”是我尝试使用to call的原因。
GetHuman-tacomaca对Comcast客户服务的评价
GetHuman：那么，您如何总结GetHuman的Comcast客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-tacomaca：Not able to keep internet service in my account because of my wife's account still having a balance
GetHuman：您能从11/26/17发生的事情中告诉我们其他人吗？
GetHuman-tacomaca：My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name *Actually the rep know of this because of my cell number. I wasn't trying to hide anything.*He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.*He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.*Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in **** oct with * strokes and a heart attack.*Her health has been declining since.*They interrupted my service today so I called *And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .*I then said I told the rep all of this before I decided to set up service with them.*He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.*That's where I'm at with this issue I wish I had the ** dollars to pay you for your service but all my time is used taking care of my wife *Including not being able to work *Thank you*Steve Sadvar
GetHuman：让我们量化一下您与Comcast联系的经验。在1到5的范围内，如何轻松解决Comcast问题？
GetHuman-tacomaca：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-tacomaca：在沟通方面，我会给他们五分之三的one。
GetHuman：Comcast快速有效地解决问题的能力又如何呢？
GetHuman-tacomaca：为此，我要说出五分之二的one。
GetHuman：最后-对其他Comcast客户有何建议？
GetHuman-tacomaca：在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-tacomaca在November 26th, 2017发生的Comcast客户服务问题中得到了一些有用的反馈和措辞。