Comcast: The customer rep was courteous but she couldn't...

GetHuman用户~Mrs Z来自November 28, 2017的Comcast条客户评论

Background on ~Mrs Z's case

GetHuman: ~Mrs Z - can you tell our other Comcast customers when your case took place?
~Mrs Z: Yeah. It was late at night, on November 18.
GetHuman: Did you reach out to Comcast, and if so, how?
~Mrs Z: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs Z a list of common Comcast problems)
~Mrs Z: "Overcharge/Strange charge" was why I was trying to call.

~Mrs Z's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs Z: The customer rep was courteous but she couldn't help from my work phone. Since the problem is not being able to dial out and having only a busy signal when I pick up the phone, it makes no sense to me to "call comcast when you get home so we can figure out and fix the problem." WHAT? That's the problem. I can't dial out. Still, she was a courteous lady who just didn't think it out.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Mrs Z: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs Z: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Mrs Z: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Mrs Z: 在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs Z taken from his Comcast customer service problem that occurred on November 18, 2017.


1.97 of 5 stars | 1979 reviews

~Mrs Z's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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