Comcast: Highly recommend that you go thru GetHuman.com...

GetHuman用户~A World of Mouth.com来自November 28th, 2017的Comcast条客户评论

Background on ~A World of Mouth.com's case

GetHuman: ~A World of Mouth.com - can you tell our other Comcast customers when your case took place?
~A World of Mouth.com: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
~A World of Mouth.com: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~A World of Mouth.com a list of common Comcast problems)
~A World of Mouth.com: "Lower my bill" was why I was trying to call.

~A World of Mouth.com's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A World of Mouth.com: Highly recommend that you go thru GetHuman.com when contacting Comcast. We have * months of lost time and
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~A World of Mouth.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A World of Mouth.com: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~A World of Mouth.com: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~A World of Mouth.com: 在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~A World of Mouth.com taken from his Comcast customer service problem that occurred on November 21st, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~A World of Mouth.com's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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