Comcast: I originally set up a payment to come out of my...
GetHuman用户~Fed up with Comcast 来自November 28, 2017的Comcast条客户评论
Background on ~Fed up with Comcast 's case
GetHuman: ~Fed up with Comcast - can you tell our other Comcast customers when your case took place?
~Fed up with Comcast : Yeah. It was morning, on November 26.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up with Comcast a list of common Comcast problems)
~Fed up with Comcast : "Pay bill" was why I was trying to call.
~Fed up with Comcast 's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up with Comcast : I originally set up a payment to come out of my account however the gentleman that works for Comcast failed to complete the payment so it never came out of my account. When I called to see what happened the lady informed me that my account was ** days past due and in order to fix things I needed to pay them $***. When asked how did my bill go from *** to *** all she could tell me was they bill a month in advance and my new bill had generated already and it was out of her hands. When asked to speak to a supervisor I was told someone would call me back within ** hours (that was * days ago) and I'm still waiting. I find it strange that no one at this "call center has any other way to contact Comcast directly! I'm seriously considering writing their corporate office, oh wait no one knows how to contact them either!! Comcast is ridiculous and on walking the borderline for a serious lawsuit!!****************************************************************
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Fed up with Comcast : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up with Comcast : I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Fed up with Comcast : For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Fed up with Comcast : 在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up with Comcast taken from his Comcast customer service problem that occurred on November 26, 2017.