Citi Mortgage: Customer service is lacking. When error is made...
GetHuman用户~rij来自November 1., 2017的Citi Mortgage条客户评论
~rij案的背景
GetHuman：~rij-您能告诉我们其他Citi Mortgage个客户何时提起诉讼吗？
~rij：Sure。在Oktober 23.上是afternoon。
GetHuman：您是否接触到Citi Mortgage，如果可以，怎么做？
GetHuman：这些常见的Citi Mortgage客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~rij 常见 Citi Mortgage 问题的列表）
~rij：“ Overcharge/Strange charge”是我尝试使用to call的原因。
~rij对Citi Mortgage客户服务的评价
GetHuman：那么，您如何总结GetHuman的Citi Mortgage客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~rij：Customer service is lacking. When error is made on posting pay off and it is identified a direct phone nubmer to the payoff dept. should be made avaialbe for customer as well as escrow officers to resolve the issue as quickly as possible. The phone tree currently in use is not user friendly and does not provide the any customer service. I have never chosen Citimortgage for services unfortunately because of my good credit Citimorgate has selected me. If I have a choice I will request my new lender not to sell my loan to Citimortgage. AS THEY HAVE MANY ISSUES WITH CUSTOMER SERVICE.
GetHuman：让我们量化一下您与Citi Mortgage联系的经验。在1到5的范围内，如何轻松解决Citi Mortgage问题？
~rij：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~rij：在沟通方面，我会给他们五分之三的two。
GetHuman：Citi Mortgage快速有效地解决问题的能力又如何呢？
~rij：为此，我要说出五分之二的five。
GetHuman：最后-对其他Citi Mortgage客户有何建议？
~rij：尽早或晚些时候与他们打交道。不要忘记Citi Mortgage可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~rij在Oktober 23., 2017发生的Citi Mortgage客户服务问题中得到了一些有用的反馈和措辞。