Vodafone (UK): My complaint is that Vodafone have failed to pr...
GetHuman用户GetHuman-smudger来自December 1st, 2017的Vodafone (UK)条客户评论
GetHuman-smudger案的背景
GetHuman：GetHuman-smudger-您能告诉我们其他Vodafone (UK)个客户何时提起诉讼吗？
GetHuman-smudger：Sure。在November 29th上是middle of the night。
GetHuman：您是否接触到Vodafone (UK)，如果可以，怎么做？
GetHuman：这些常见的Vodafone (UK)客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-smudger 常见 Vodafone (UK) 问题的列表）
GetHuman-smudger：“ Technical support”是我尝试使用to call的原因。
GetHuman-smudger对Vodafone (UK)客户服务的评价
GetHuman：那么，您如何总结GetHuman的Vodafone (UK)客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-smudger：My complaint is that Vodafone have failed to provide me with satisfactory service.
GetHuman：您能从11/29/17发生的事情中告诉我们其他人吗？
GetHuman-smudger：My complaint is that Vodafone have failed to provide me with satisfactory service over the period of my contract starting *th March ****. The contract was for two mobile phones on a pay monthly contract.**The first I realised that there were problems with my contract*s was on receipt of my July **** bill. I hadn’t received any text message to state that my first * months unlimited data had come to an end, which, via a telephone conversation with Vodafone, I was informed I should have received. It then became apparent that I hadn’t been commenced the tariff I had agreed to and I wasn’t receiving my H M Forces discount.**The contract I believed to be on was £** pcm (reduced to £** pcm with Forces discount), giving **gb data. Instead I was on a contract only giving *gb data and without Forces discount.**I had my first case with Vodafone opened on *th July **** after my call to try and rectify the above-mentioned problems. At this time I was put back onto unlimited data for the following * months to compensate the problems until the case was resolved. My second case against Vodafone opened on **th July **** after a further complaint by myself and when I was first cut off by Vodafone as my bill hadn’t been paid. I was told not to pay anything, on the *th July ****, as the bill should be cleared, case resolved and put on my originally agreed contract.**After one of my tens of telephone conversations over this horrendous period I’ve spent with Vodafone I was informed, *th January ****, that NIETHER of these cases raised, *th and **th July ****, have been looked at since being raised and currently stand OPEN. This I believe to be completely unsatisfactory.**I was informed in late November **** and I agreed that Vodafone would credit my account with **% of my account outstanding balance and I would be contacted by Vodafone to set up monthly payments to pay the remainder, clear my balance and close the case*s. This, I have been told is what needs to happen so that I can finally go onto my originally agreed contract*s, tariffs. Apparently tariffs can’t be changed when a case is ongoing. Again I was given unlimited data for both phones for all the problems caused. Vodafone did none of this, only £*** was credited and I have never been contacted.**Each time I call Vodafone I am always passed from department to department. Last night, *th January ****, I was on the phone for *hr **mins, I spoke to * different people including a gentleman from ‘Vodafone Trade’, I believe now that I will be charged for that call although it was your billing department that put me through to them. I was cut off * times and generally the call was a complete waist of time. However, the last lady I spoke to happened to be the most helpful Vodafone employee I have spoken to over the past ** months, believe me I have spoken to a lot!**This whole situation has caused lots of worry and a considerable amount of time has been spent trying to sort the problem with Vodafone. It has also taken my unblemished *** credit rating down to *** and this is simply not good enough.
GetHuman：让我们量化一下您与Vodafone (UK)联系的经验。在1到5的范围内，如何轻松解决Vodafone (UK)问题？
GetHuman-smudger：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-smudger：在沟通方面，我会给他们五分之三的five。
GetHuman：Vodafone (UK)快速有效地解决问题的能力又如何呢？
GetHuman-smudger：为此，我要说出五分之二的one。
GetHuman：最后-对其他Vodafone (UK)客户有何建议？
GetHuman-smudger：在一天中的早些时候或深夜给他们打电话。不要忘记Vodafone (UK)可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-smudger在November 29th, 2017发生的Vodafone (UK)客户服务问题中得到了一些有用的反馈和措辞。