Vodafone (UK): incompetent staff
GetHuman用户GetHuman4360来自December 2nd, 2017的Vodafone (UK)条客户评论
GetHuman4360案的背景
GetHuman：GetHuman4360-您能告诉我们其他Vodafone (UK)个客户何时提起诉讼吗？
GetHuman4360：Sure。在November 24th上是afternoon。
GetHuman：您是否接触到Vodafone (UK)，如果可以，怎么做？
GetHuman：这些常见的Vodafone (UK)客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman4360 常见 Vodafone (UK) 问题的列表）
GetHuman4360：“ Service problem”是我尝试使用to call的原因。
GetHuman4360对Vodafone (UK)客户服务的评价
GetHuman：那么，您如何总结GetHuman的Vodafone (UK)客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman4360：incompetent staff
GetHuman：您能从11/24/17发生的事情中告诉我们其他人吗？
GetHuman4360：I am contacting you to high light the ongoing problems I have had attempting to get an upgrade on my mothers phone. this phone has been paid for by my mother for since **** at which point i requested and therefor was told it was all in her name. since then she has upgraded the phone on a * yearly contract with no problems. however in december she needed to economize and asked to be put thorough to cancellations where she was told that they could not deal with her as the contract was in my name, even tho we had been told it had been passed over. *since December i have been trying to orginise a upgrade as cancellations told her about a upgrade she was happy to take. as i work away i have been ringing you on a weekendly basis spending over a hour each time to try and get a simple upgrade with being passed around rom department to department and being put on hold for up to ** mins per call. you have given me * separte dates that the phone would arrive and i have organised someone to be in each time however no phone arrived. when i called to find out why, only to be put on hold ... then finally be given the explanation that you didnt have i iPhone*s in stock anywhere in the uk over the space of * weeks??? the phone finally arrived after at least * conversations and * weeks o trying to organised what should have been a simple upgrade but my mother was unable to used the phone as it was not activated. when she called up about this as she was now very inconvenienced that she had no accsess to a phone that she was paying or since december she was told that the account could not be discussed with her as she was not the account holder. i was away at the time but after * weeks,* tonight when i contacted you i gave my details and atfer being placed on hold for ** mins i was told they dont believe i am who i said i was (insert eminem song here) after dealing with your incompetence for several weeks and grew frustrated and hung up as i didnt know how i could prove otherwise. my sister released that this issue needed to be resolved for the sake of my disabled mother and called back immediately. i took the phone to autherise my sister becoming an account administer as i was beyond frustrated at your accusations. my sister was then told, after being put on hold, that the account could not be activated as it was in the hands of the fraud team and that they would contact me between * and ** days on the number that i had no acsess to. my sister asked the representative to take her own personal mobile as she pointed out that i could not receive calls on the never activated, and now disabled account but the representative refused to even listen to the number as she was not an account holder. i am let puzzled how you will contact me. is this just a ploy to make my mother continue paying for a mobile that she has no use of since december. it was suggested that they also suspend that they also suspend payment on the account but this seemed to be a imposibility to your staff*the questions i want anwsered are**how come after * years, where i believed the account was in my mothers name as she had autonomy over upgrading and organizing the account without any input from myself that now when the account was attempted to be terminated there is a problem**is my mother stil expected to pay for the pleasue of not having a phone for * months **i was told that it would take **** days to investigate this fraud(??) and i would be contacted after this. how on earth are you going to contact me as you reused to take my sisters contact number when she offered you it, this feels to me that it is a ploy for my mother to continue to pay for a account that my mother has no acsess to for over * months abd no apparent way to resolve it**talking of frauds ...*my disenchantment with your company began was when my mother thought she has lost her phone at the beginning of the last contract she contacted you. you were able to discuss the contract with her then
GetHuman：让我们量化一下您与Vodafone (UK)联系的经验。在1到5的范围内，如何轻松解决Vodafone (UK)问题？
GetHuman4360：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman4360：在沟通方面，我会给他们五分之三的five。
GetHuman：Vodafone (UK)快速有效地解决问题的能力又如何呢？
GetHuman4360：为此，我要说出五分之二的four。
GetHuman：最后-对其他Vodafone (UK)客户有何建议？
GetHuman4360：在一天中的早些时候或深夜给他们打电话。不要忘记Vodafone (UK)可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman4360在November 24th, 2017发生的Vodafone (UK)客户服务问题中得到了一些有用的反馈和措辞。