TurboTax: I waited on hold after being transfered for...
GetHuman用户~BeBe来自November 15., 2017的TurboTax条客户评论
~BeBe案的背景
GetHuman：~BeBe-您能告诉我们其他TurboTax个客户何时提起诉讼吗？
~BeBe：Sure。在November 5.上是middle of the night。
GetHuman：您是否接触到TurboTax，如果可以，怎么做？
GetHuman：这些常见的TurboTax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~BeBe 常见 TurboTax 问题的列表）
~BeBe：“ Refund”是我尝试使用to call的原因。
~BeBe对TurboTax客户服务的评价
GetHuman：那么，您如何总结GetHuman的TurboTax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~BeBe：I waited on hold after being transfered for ** minutes before an agent answered my call. He talked way to fast. I had to ask him to repeat himself several times. He then asked me how I got this number. He didn't want me to give this number out. It was a bit strange to say the least. However, he did assist me with my problem. The total call was a tad over ** minutes. I should note that the first agent I had I could barely hear. There was a very loud buzzing sound everytime he spoke. It was very annoying. I was happy when he transfered me simply for the fact that maybe this time I could actually have someone I could hear.. Then I got mr speed talker lol. I would say their customer service BLOWS. You get better customer service at McDonalds. But. I still will continue to use them every year simply for the fact I have never had an issue with the tax software. I will just ensure that I won't need their customer support. TIP- DOWNLOAD your return to your PC. They WILL charge you ** bucks if
GetHuman：让我们量化一下您与TurboTax联系的经验。在1到5的范围内，如何轻松解决TurboTax问题？
~BeBe：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~BeBe：在沟通方面，我会给他们五分之三的five。
GetHuman：TurboTax快速有效地解决问题的能力又如何呢？
~BeBe：为此，我要说出五分之二的one。
GetHuman：最后-对其他TurboTax客户有何建议？
~BeBe：在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~BeBe在November 5., 2017发生的TurboTax客户服务问题中得到了一些有用的反馈和措辞。