TIAA-CREF: I often have to call them several times because...
GetHuman用户~disappointed来自November 20, 2017的TIAA-CREF条客户评论
~disappointed案的背景
GetHuman：~disappointed-您能告诉我们其他TIAA-CREF个客户何时提起诉讼吗？
~disappointed：Yes I can。在November 15上是afternoon。
GetHuman：您是否接触到TIAA-CREF，如果可以，怎么做？
GetHuman：这些常见的TIAA-CREF客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~disappointed 常见 TIAA-CREF 问题的列表）
~disappointed：“ Update account information”是我尝试使用to call的原因。
~disappointed对TIAA-CREF客户服务的评价
GetHuman：那么，您如何总结GetHuman的TIAA-CREF客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~disappointed：I often have to call them several times because their phone representatives have such variable quality of knowledge. Half of them know nothing. I asked one person to explain their variable annuity and she said, "it's your preference", like that almost tells me something. They don't admit when they don't know something, and say that there is no supervisor there. They are costing me over a thousand dollars in a penalty to the IRS, for something they could have told me in * minutes. I had several consultations, even with their counselors who came to our company, and no one told me about this until * years too late. I would have been better off putting the money under a mattress than entrusting it to TIAA-CREf. My trust was misplaced, indeed.
GetHuman：让我们量化一下您与TIAA-CREF联系的经验。在1到5的范围内，如何轻松解决TIAA-CREF问题？
~disappointed：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~disappointed：在沟通方面，我会给他们五分之三的five。
GetHuman：TIAA-CREF快速有效地解决问题的能力又如何呢？
~disappointed：为此，我要说出五分之二的five。
GetHuman：最后-对其他TIAA-CREF客户有何建议？
~disappointed：在一天中的早些时候或深夜给他们打电话。不要忘记TIAA-CREF可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~disappointed在November 15, 2017发生的TIAA-CREF客户服务问题中得到了一些有用的反馈和措辞。