Roku: First of all I called your support * and had to...
GetHuman用户~Ric来自novembre 27º, 2017的Roku条客户评论
~Ric案的背景
GetHuman:~Ric-您能告诉我们其他Roku个客户何时提起诉讼吗?
~Ric:Yes I can。在novembre 22º上是afternoon。
GetHuman:您是否接触到Roku,如果可以,怎么做?
~Ric:我使用了我在GetHuman Roku客户电话号码页面上找到的816-272-8106号码:Roku客户服务电话号码 GetHuman:这些常见的Roku客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Ric 常见 Roku 问题的列表)
~Ric:“ Streaming or Download Trouble”是我尝试使用to call的原因。
~Ric对Roku客户服务的评价
GetHuman:那么,您如何总结GetHuman的Roku客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Ric:First of all I called your support * and had to wait on hold for ** min *.*So while I was waiting, I clicked into chat and waited * minutes but got on before the phone wait was connected. *My question was "What is the difference in the Roku models ****R and ****R?" *The chat told me that the **R has voice search added. *So my complaint is that this info is hidden on your wabsite! *When you go to the Roku * info page, there is nothing explaining that there are * versions of it! The info is on a discontinued product page which is hidden and therefore misleading.*It is clear that it was intentionally hidden from buyers researching your products.*If you had named the ****R the Roku*, then it would have been obviously clear to your buyers.*We expect more from Roku and this is a huge negative in your reputation and makes me question a purchase of your products.
GetHuman:让我们量化一下您与Roku联系的经验。在1到5的范围内,如何轻松解决Roku问题?
~Ric:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Ric:在沟通方面,我会给他们五分之三的one。
GetHuman:Roku快速有效地解决问题的能力又如何呢?
~Ric:为此,我要说出五分之二的four。
GetHuman:最后-对其他Roku客户有何建议?
~Ric:在一天中的早些时候或深夜给他们打电话。不要忘记Roku可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Ric在novembre 22º, 2017发生的Roku客户服务问题中得到了一些有用的反馈和措辞。