Earthlink no longer has a customer service depa...

GetHuman用户~davys来自نوفمبر ١، ٢٠١٧的Earthlink条客户评论

~davys案的背景

GetHuman:~davys-您能告诉我们其他Earthlink个客户何时提起诉讼吗?
~davys:Yup。在أكتوبر ٢٧上是middle of the night。
GetHuman:您是否接触到Earthlink,如果可以,怎么做?
~davys:我使用了我在GetHuman Earthlink客户电话号码页面上找到的888-327-8454号码:Earthlink客户服务电话号码
GetHuman:这些常见的Earthlink客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~davys 常见 Earthlink 问题的列表)
~davys:“ Lower my bill”是我尝试使用to call的原因。

~davys对Earthlink客户服务的评价

GetHuman:那么,您如何总结GetHuman的Earthlink客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~davys:Earthlink no longer has a customer service department number or email address. If you attempt to reply or respond in any way to an email from Earthlink it will bounce back with a message saying "use live chat." The people at live chat seemingly have no access to any notes that have previously been a part of your case. If you try and call, you must listen to a recording and press * for about * minutes before you are passed on to a random department (tech support, in my case, who then attempted to pass me on to cust support.) * out of * reps who answer the phone are reading a script and cannot answer a single question without putting you on hold while they "consult with a supervisor." Finally i asked to be transferred directly to the supervisor since the rep was essentially acting as a meatpuppet, and i was put on hold for ** minutes at which point i had to hang up. Honestly, i asked the rep if she was referring to september or october billing and she said "yes." when i explained that th
GetHuman:让我们量化一下您与Earthlink联系的经验。在1到5的范围内,如何轻松解决Earthlink问题?
~davys:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~davys:在沟通方面,我会给他们五分之三的one。
GetHuman:Earthlink快速有效地解决问题的能力又如何呢?
~davys:为此,我要说出五分之二的one。
GetHuman:最后-对其他Earthlink客户有何建议?
~davys:在一天中的早些时候或深夜给他们打电话。不要忘记Earthlink可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~davys在أكتوبر ٢٧، ٢٠١٧发生的Earthlink客户服务问题中得到了一些有用的反馈和措辞。

Earthlink

2.00 of 5 stars | 38条评论

~davys的Earthlink评论

寻求帮助的困难
1 5星
沟通质量
1 5星
及时和专业
1 5星
整体客户服务评分
1 5星

GetHuman收集和分发Earthlink之类的公司的评论,操作指南,技巧,黑客和秘密联系信息,这些信息来自像您这样的客户,以帮助我们所有人更好,更快,更轻松地获得客户服务。 GetHuman不以任何方式与Earthlink关联。

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