Earthlink no longer has a customer service depa...
GetHuman用户~davys来自November 1., 2017的Earthlink条客户评论
~davys案的背景
GetHuman：~davys-您能告诉我们其他Earthlink个客户何时提起诉讼吗？
~davys：Yup。在Oktober 27.上是middle of the night。
GetHuman：您是否接触到Earthlink，如果可以，怎么做？
GetHuman：这些常见的Earthlink客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~davys 常见 Earthlink 问题的列表）
~davys：“ Lower my bill”是我尝试使用to call的原因。
~davys对Earthlink客户服务的评价
GetHuman：那么，您如何总结GetHuman的Earthlink客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~davys：Earthlink no longer has a customer service department number or email address. If you attempt to reply or respond in any way to an email from Earthlink it will bounce back with a message saying "use live chat." The people at live chat seemingly have no access to any notes that have previously been a part of your case. If you try and call, you must listen to a recording and press * for about * minutes before you are passed on to a random department (tech support, in my case, who then attempted to pass me on to cust support.) * out of * reps who answer the phone are reading a script and cannot answer a single question without putting you on hold while they "consult with a supervisor." Finally i asked to be transferred directly to the supervisor since the rep was essentially acting as a meatpuppet, and i was put on hold for ** minutes at which point i had to hang up. Honestly, i asked the rep if she was referring to september or october billing and she said "yes." when i explained that th
GetHuman：让我们量化一下您与Earthlink联系的经验。在1到5的范围内，如何轻松解决Earthlink问题？
~davys：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~davys：在沟通方面，我会给他们五分之三的one。
GetHuman：Earthlink快速有效地解决问题的能力又如何呢？
~davys：为此，我要说出五分之二的one。
GetHuman：最后-对其他Earthlink客户有何建议？
~davys：在一天中的早些时候或深夜给他们打电话。不要忘记Earthlink可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~davys在Oktober 27., 2017发生的Earthlink客户服务问题中得到了一些有用的反馈和措辞。