AT&T: I was just trying to upgrade my phone and was o...
GetHuman用户~Matt1377来自November 26th, 2017的AT&T条客户评论
~Matt1377案的背景
GetHuman：~Matt1377-您能告诉我们其他AT&T个客户何时提起诉讼吗？
~Matt1377：Yes I can。在November 20th上是middle of the night。
GetHuman：您是否接触到AT&T，如果可以，怎么做？
~Matt1377：我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码：AT&T客户服务电话号码 GetHuman：这些常见的AT&T客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Matt1377 常见 AT&T 问题的列表）
~Matt1377：“ Update account information”是我尝试使用to call的原因。
~Matt1377对AT&T客户服务的评价
GetHuman：那么，您如何总结GetHuman的AT&T客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Matt1377：I was just trying to upgrade my phone and was on hold for a total of an HOUR AND A HALF and was on the call for * HOURS. Yes * HOURS and a manager said I could get this phone for $**.** but didn't have "access" to order it for me so had to send me to the sales department to order it. AfFter she did this, the sales rep said they could not order it for me without adding a second line. I can not believe the incompetency of this company, they don't even have access to cancel orders or bring up certain screens and they were the MANAGER. As soon as my contract is up I am leaving ATT for good, horrible customer service and ruined my entire day on the phone.
GetHuman：让我们量化一下您与AT&T联系的经验。在1到5的范围内，如何轻松解决AT&T问题？
~Matt1377：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Matt1377：在沟通方面，我会给他们五分之三的one。
GetHuman：AT&T快速有效地解决问题的能力又如何呢？
~Matt1377：为此，我要说出五分之二的two。
GetHuman：最后-对其他AT&T客户有何建议？
~Matt1377：在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Matt1377在November 20th, 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。