AT&T: I took advantage of a * month free movie promot...
GetHuman用户GetHuman-leomail来自Disember 1, 2017的AT&T条客户评论
GetHuman-leomail案的背景
GetHuman：GetHuman-leomail-您能告诉我们其他AT&T个客户何时提起诉讼吗？
GetHuman-leomail：Yes。在November 21上是middle of the night。
GetHuman：您是否接触到AT&T，如果可以，怎么做？
GetHuman-leomail：我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码：AT&T客户服务电话号码 GetHuman：这些常见的AT&T客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-leomail 常见 AT&T 问题的列表）
GetHuman-leomail：“ Device Support”是我尝试使用to call的原因。
GetHuman-leomail对AT&T客户服务的评价
GetHuman：那么，您如何总结GetHuman的AT&T客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-leomail：I took advantage of a * month free movie promotion in October. I was told at the time I was offer...
GetHuman：您能从11/21/17发生的事情中告诉我们其他人吗？
GetHuman-leomail：I took advantage of a * month free movie promotion in October. I was told at the time I was offered it that after the promo was over my bill would go back to the rate of about $*** a month, but my bill at the time and for months before was always in the $*** range. I didn't question it at the time-I should have. This was a free promo so it should not change. Well, I have called in and cancelled already in advance. My first bill was over $*** so I called them immediately. It took * days to get someone-in between work (which incurred a late fee) on that day. The rep explained the bill while still trying to sell to me. She finally agreed to take the difference to get my bill to what I was paying before $*** range. She then told me that my bills going forward would be in the $*** range. I don't understand how a free * month promo lowers my bill from $*** to $***. I feel that I had been over charged before I even took advantage of the promo-I should have been paying $*** for a while. It is pretty much impossible to talk to a person without taking a day off from work and being sold products to confuse you. I would like to talk to someone beside the reps when you call the consumer line. I use to have a number to the escalations dept. but perhaps I need to go further up the latter. How ever you can help would be greatly appreciated. *Peggy
GetHuman：让我们量化一下您与AT&T联系的经验。在1到5的范围内，如何轻松解决AT&T问题？
GetHuman-leomail：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-leomail：在沟通方面，我会给他们五分之三的three。
GetHuman：AT&T快速有效地解决问题的能力又如何呢？
GetHuman-leomail：为此，我要说出五分之二的two。
GetHuman：最后-对其他AT&T客户有何建议？
GetHuman-leomail：在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-leomail在November 21, 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。