AT&T has the worst customer service I have ever...

GetHuman用户~Badwolf来自novembre 26, 2017的AT&T条客户评论

~Badwolf案的背景

GetHuman:~Badwolf-您能告诉我们其他AT&T个客户何时提起诉讼吗?
~Badwolf:Sure。在novembre 22上是morning。
GetHuman:您是否接触到AT&T,如果可以,怎么做?
~Badwolf:我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码:AT&T客户服务电话号码
GetHuman:这些常见的AT&T客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Badwolf 常见 AT&T 问题的列表)
~Badwolf:“ Setup service”是我尝试使用to call的原因。

~Badwolf对AT&T客户服务的评价

GetHuman:那么,您如何总结GetHuman的AT&T客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Badwolf:AT&T has the worst customer service I have ever seen. I ordered internet service for a second home in Emeryville California over the phone. The installer never showed up for the *PM appointment I made for a Friday. The next day I got the order summary in the mail which did not come close to matching what I was quoted over the phone. totally a bait and switch. I then went with webpass who came out the next day on a Sunday and did the installation. AT&T showed up Monday afternoon when I was *** mile away. I told them to cancel the install which never took place. I do not think there is any way to email AT&T. The online chat is worthless. Supposedly the proper and only way to cancel an order is over the phone which I did after several time of being on hold till I hung up. I was told My order was canceled and I wouldn't owe anything. Now a few weeks later I get a bill for service and an installation which never took place and modem I never got. AT&T is so big they are dysfunctional. If yo
GetHuman:让我们量化一下您与AT&T联系的经验。在1到5的范围内,如何轻松解决AT&T问题?
~Badwolf:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Badwolf:在沟通方面,我会给他们五分之三的four。
GetHuman:AT&T快速有效地解决问题的能力又如何呢?
~Badwolf:为此,我要说出五分之二的five。
GetHuman:最后-对其他AT&T客户有何建议?
~Badwolf:在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Badwolf在novembre 22, 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。

AT&T

2.20 of 5 stars | 1151条评论

~Badwolf的AT&T评论

寻求帮助的困难
1 5星
沟通质量
4 5星
及时和专业
5 5星
整体客户服务评分
3 5星

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