AT&T: I have had so much trouble with ATT service tha...

GetHuman用户~pattaycake来自November 26th, 2017的AT&T条客户评论

Background on ~pattaycake's case

GetHuman: ~pattaycake - can you tell our other AT&T customers when your case took place?
~pattaycake: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
~pattaycake: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~pattaycake a list of common AT&T problems)
~pattaycake: "Cancel service" was why I was trying to call.

~pattaycake's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pattaycake: I have had so much trouble with ATT service that I just can't take anymore. The latest issue has me deciding it is NOT worth it and I am canceling all three of my services. NOW
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~pattaycake: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pattaycake: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~pattaycake: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~pattaycake: 在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~pattaycake taken from his AT&T customer service problem that occurred on November 19th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~pattaycake's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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