AT&T: The only advantage was to get to a person soone...
GetHuman用户~anonymous来自November 27, 2017的AT&T条客户评论
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other AT&T customers when your case took place?
~anonymous: Yes. It was late at night, on November 25.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common AT&T problems)
~anonymous: "Billing" was why I was trying to call.
~anonymous's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: The only advantage was to get to a person sooner. As for results, the same terrible service didn't resolve the issue. Just another exercise in frustration and futility!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his AT&T customer service problem that occurred on November 25, 2017.