I have been a Vodacom customer for more than...

GetHuman用户~J来自नवंबर ५, २०१७的Vodacom条客户评论

~J案的背景

GetHuman:~J-您能告诉我们其他Vodacom个客户何时提起诉讼吗?
~J:Yes。在अक्टूबर ३०上是middle of the night。
GetHuman:您是否接触到Vodacom,如果可以,怎么做?
~J:我使用了我在GetHuman Vodacom客户电话号码页面上找到的082111号码:Vodacom客户服务电话号码
GetHuman:这些常见的Vodacom客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~J 常见 Vodacom 问题的列表)
~J:“ Setup service”是我尝试使用to call的原因。

~J对Vodacom客户服务的评价

GetHuman:那么,您如何总结GetHuman的Vodacom客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~J:I have been a Vodacom customer for more than ** years. In about the year **** I paid R **** as a deposit for international roaming. I trusted that Vodacom would be honourable and given that I had paid the deposit in good faith, they would return it back to me upon my request. I didn*€*t have a copy of the deposit slip, as it is **years after the fact. However it was a requirement that I had to pay the deposit in order to be granted international roaming, and I have it on my contract.**I spoke with a number of Vodacom employees who admitted that they could see proof of the deposit in the system. I would like Vodacom to listen to the call between myself and Charity Nwedamutswu on the**rd of May ****, Charity was the only staff member who was helpful and tried to assist me.**Vodacom*€*s finance department are refusing to return the deposit, they state that they have no records (BS) of my payment. They don't acknowledge that one of their own employees stated that she could see proof of my
GetHuman:让我们量化一下您与Vodacom联系的经验。在1到5的范围内,如何轻松解决Vodacom问题?
~J:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~J:在沟通方面,我会给他们五分之三的three。
GetHuman:Vodacom快速有效地解决问题的能力又如何呢?
~J:为此,我要说出五分之二的two。
GetHuman:最后-对其他Vodacom客户有何建议?
~J:在一天中的早些时候或深夜给他们打电话。不要忘记Vodacom可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~J在अक्टूबर ३०, २०१७发生的Vodacom客户服务问题中得到了一些有用的反馈和措辞。

Vodacom

1.30 of 5 stars | 53条评论

~J的Vodacom评论

寻求帮助的困难
2 5星
沟通质量
3 5星
及时和专业
2 5星
整体客户服务评分
2 5星

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