JCPenney: After having a ** yr acct with JCP,I logged on...
GetHuman用户~bernie来自November 12, 2017的JCPenney条客户评论
~bernie案的背景
GetHuman:~bernie-您能告诉我们其他JCPenney个客户何时提起诉讼吗?
~bernie:Yes。在November 11上是middle of the night。
GetHuman:您是否接触到JCPenney,如果可以,怎么做?
GetHuman:这些常见的JCPenney客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~bernie 常见 JCPenney 问题的列表)
~bernie:“ Return an Item”是我尝试使用to call的原因。
~bernie对JCPenney客户服务的评价
GetHuman:那么,您如何总结GetHuman的JCPenney客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~bernie:After having a ** yr acct with JCP,I logged on to my acct and was refused entry b*c they could not "validate"me or my SS*,acct*, DOB,address,email or password.Took ** mns and still no appropriate voice prompts for my prob.I was trying to find out where my bill was and found out from a very rude rep that it was returned by PO.JCP changed my address to PObox.The rep blamed it all on me.Spoke with *nd rep & finally resolved the prob even though I was given * different balances.No explanation given only blame for me ! Ridiculous customer relations, no apologies given !! See ya JCP !!
GetHuman:让我们量化一下您与JCPenney联系的经验。在1到5的范围内,如何轻松解决JCPenney问题?
~bernie:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~bernie:在沟通方面,我会给他们五分之三的four。
GetHuman:JCPenney快速有效地解决问题的能力又如何呢?
~bernie:为此,我要说出五分之二的three。
GetHuman:最后-对其他JCPenney客户有何建议?
~bernie:在一天中的早些时候或深夜给他们打电话。不要忘记JCPenney可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~bernie在November 11, 2017发生的JCPenney客户服务问题中得到了一些有用的反馈和措辞。