HealthCare.gov: I called to change my address and my insurance...
GetHuman用户~Vanohelp来自ноябрь 23-го, 2017的HealthCare.gov条客户评论
~Vanohelp案的背景
GetHuman:~Vanohelp-您能告诉我们其他HealthCare.gov个客户何时提起诉讼吗?
~Vanohelp:Yes。在ноябрь 16-го上是morning。
GetHuman:您是否接触到HealthCare.gov,如果可以,怎么做?
GetHuman:这些常见的HealthCare.gov客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Vanohelp 常见 HealthCare.gov 问题的列表)
~Vanohelp:“ Question”是我尝试使用to call的原因。
~Vanohelp对HealthCare.gov客户服务的评价
GetHuman:那么,您如何总结GetHuman的HealthCare.gov客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Vanohelp:I called to change my address and my insurance was canceled and then reinstated because they have to resubmit the application with any Chang being reported. My insurance carrer now says I have no insurance so now I have to wait ** DAYS until marketplace completes processing the application and then communicate this to my carrer. In the mean time I have a medical condition that requires meds over *,*** and frequent doc. Visits and they just say sorry maybe you can pay out of pocket and then we will reinburst you. My doctors want something up front. I think they just want you to get frustrated and leave or just die. I am so stressed over this and it's the last thing I need to be.
GetHuman:让我们量化一下您与HealthCare.gov联系的经验。在1到5的范围内,如何轻松解决HealthCare.gov问题?
~Vanohelp:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Vanohelp:在沟通方面,我会给他们五分之三的one。
GetHuman:HealthCare.gov快速有效地解决问题的能力又如何呢?
~Vanohelp:为此,我要说出五分之二的four。
GetHuman:最后-对其他HealthCare.gov客户有何建议?
~Vanohelp:在一天中的早些时候或深夜给他们打电话。不要忘记HealthCare.gov可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Vanohelp在ноябрь 16-го, 2017发生的HealthCare.gov客户服务问题中得到了一些有用的反馈和措辞。