HealthCare.gov: my husband just spent * hours today on the phon...
GetHuman用户GetHuman-emiliabe来自December 1st, 2017的HealthCare.gov条客户评论
GetHuman-emiliabe案的背景
GetHuman：GetHuman-emiliabe-您能告诉我们其他HealthCare.gov个客户何时提起诉讼吗？
GetHuman-emiliabe：Sure。在November 23rd上是middle of the night。
GetHuman：您是否接触到HealthCare.gov，如果可以，怎么做？
GetHuman：这些常见的HealthCare.gov客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-emiliabe 常见 HealthCare.gov 问题的列表）
GetHuman-emiliabe：“ Setup an account”是我尝试使用to call的原因。
GetHuman-emiliabe对HealthCare.gov客户服务的评价
GetHuman：那么，您如何总结GetHuman的HealthCare.gov客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-emiliabe：my husband just spent * hours today on the phone--and this is the *th conversation of similar length, trying to sort out the marketplace's mistake, which resulted in a HUGE problem for us. Almost every person we have dealt with has been incompetent and each call has resulted in a different answer--but no resolution. Today a woman named Porshe started the conversation with my husband, but she obviously didn't know anything, so he asked for her supervisor, Amber. Amber was not only rude and confrontational, she proceeded to tell us that this happens to everyone!!???? Her inability to answer any question directly (and she claimed to have been doing this for ** years) and her rude, accusatory tone was NOT appreciated. The only reason why our situation got sorted out this time was because our insurance company was on a *-way call with Amber and my husband, and they took the initiative to help us get this sorted out. Our insurance company was also astounded and apologetic for Amber, the marketplace rep. Aren't we customers? I am absolutely disgusted that this the treatment that is given by a government organization. This has got to change.
GetHuman：让我们量化一下您与HealthCare.gov联系的经验。在1到5的范围内，如何轻松解决HealthCare.gov问题？
GetHuman-emiliabe：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-emiliabe：在沟通方面，我会给他们五分之三的four。
GetHuman：HealthCare.gov快速有效地解决问题的能力又如何呢？
GetHuman-emiliabe：为此，我要说出五分之二的three。
GetHuman：最后-对其他HealthCare.gov客户有何建议？
GetHuman-emiliabe：在一天中的早些时候或深夜给他们打电话。不要忘记HealthCare.gov可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-emiliabe在November 23rd, 2017发生的HealthCare.gov客户服务问题中得到了一些有用的反馈和措辞。