Dell - Tech Support: REALLY BAD!!! I won't buy from Dell ever again...

GetHuman用户~Frank H.来自أكتوبر ٢٨، ٢٠١٧的Dell - Tech Support条客户评论

~Frank H.案的背景

GetHuman:~Frank H.-您能告诉我们其他Dell - Tech Support个客户何时提起诉讼吗?
~Frank H.:Yup。在أكتوبر ١٩上是middle of the night。
GetHuman:您是否接触到Dell - Tech Support,如果可以,怎么做?
~Frank H.:我使用了我在GetHuman Dell - Tech Support客户电话号码页面上找到的877-293-1197号码:Dell - Tech Support客户服务电话号码
GetHuman:这些常见的Dell - Tech Support客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Frank H. 常见 Dell - Tech Support 问题的列表)
~Frank H.:“ Repair Claim”是我尝试使用to call的原因。

~Frank H.对Dell - Tech Support客户服务的评价

GetHuman:那么,您如何总结GetHuman的Dell - Tech Support客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Frank H.:REALLY BAD!!! I won't buy from Dell ever again! I dealt with * indians who succesively put me on hold for ** minutes and accomplished absolutely nothing! Oh, they were great at apologizing and saying how sorry they were, but still had not a clue as to how to assist me with my purchase that was damaged in shipment. Asked to speak with someone in the U.S., got another apology and bullcrap about how Dell is a multinational corporation...blah, blah, blah!!! Ineresting how Dell seems to have forgotten "where they came from". Multinational is all good and well, but I didn't buy my TV in India, and it would be nice to speak with an American who had a clue and knew what to do.
GetHuman:让我们量化一下您与Dell - Tech Support联系的经验。在1到5的范围内,如何轻松解决Dell - Tech Support问题?
~Frank H.:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Frank H.:在沟通方面,我会给他们五分之三的five。
GetHuman:Dell - Tech Support快速有效地解决问题的能力又如何呢?
~Frank H.:为此,我要说出五分之二的five。
GetHuman:最后-对其他Dell - Tech Support客户有何建议?
~Frank H.:在一天中的早些时候或深夜给他们打电话。不要忘记Dell - Tech Support可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Frank H.在أكتوبر ١٩، ٢٠١٧发生的Dell - Tech Support客户服务问题中得到了一些有用的反馈和措辞。

Dell - Tech Support

4.27 of 5 stars | 71条评论

~Frank H.的Dell - Tech Support评论

寻求帮助的困难
5 5星
沟通质量
5 5星
及时和专业
5 5星
整体客户服务评分
5 5星

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