Dell - Tech Support: A Truly Abhorrent Experience
GetHuman用户GetHuman-dlandry来自November 30th, 2017的Dell - Tech Support条客户评论
GetHuman-dlandry案的背景
GetHuman：GetHuman-dlandry-您能告诉我们其他Dell - Tech Support个客户何时提起诉讼吗？
GetHuman-dlandry：Yes。在November 28th上是afternoon。
GetHuman：您是否接触到Dell - Tech Support，如果可以，怎么做？
GetHuman：这些常见的Dell - Tech Support客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-dlandry 常见 Dell - Tech Support 问题的列表）
GetHuman-dlandry：“ Appointment Setup”是我尝试使用to call的原因。
GetHuman-dlandry对Dell - Tech Support客户服务的评价
GetHuman：那么，您如何总结GetHuman的Dell - Tech Support客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-dlandry：A Truly Abhorrent Experience
GetHuman：您能从11/28/17发生的事情中告诉我们其他人吗？
GetHuman-dlandry：I've had an absolutely terrible experience with Dell Technical Support. After receiving an annoying over-the-phone diagnosis, Dell sent a technician to fix what they thought was the issue. Well, when the tech left and I still had a dysfunctional laptop, the experience got even worse. After calling numerous times and being without a computer for two weeks I've officially memorized the script of the automated answering machine, along with my service tag, the words used to help people understand letters ("D as in delta, J as in Juliet, M as in Mike, V as in Victor"), and the horrifying jingle that plays when being left on hold. I asked to speak to someone from the continental U.S. and was denied. I was interrupted, hung up on, and also dealt with someone leaving the phone in utter silence. I waited over ** minutes to see if they would return but to no avail. After expressing my deepest concerns I was referred to a senior technical team because my case had been elevated to a "senior-level." After finding out about this, I was told that I had to schedule a senior technician to call me. Well, I never received a call, even after rescheduling. Finally I got a call from the corporate office where their representative told me I could send my computer to them and they'd fix it, or they'd send me the required items and walk me through fixing it myself. So now, I'm shipping my computer off and will be receiving nothing for having to go through such a horrible experience. Most places will at least offer some sort of compensation, whether it's store credit or SOMETHING. I'm a college student with no computer during finals week, and even after expressing through a variety of means how important this is for me the people I worked with had no sense of urgency. With a combination of phone tag for two weeks, shipping*repair time, and the high probability of a delay for the holidays, it looks like I won't have a computer until literally next year. No matter what level of personnel I was speaking with I never felt like a valued customer* what a truly abhorrent experience. Dell, you're lucky this computer was a Christmas present.
GetHuman：让我们量化一下您与Dell - Tech Support联系的经验。在1到5的范围内，如何轻松解决Dell - Tech Support问题？
GetHuman-dlandry：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-dlandry：在沟通方面，我会给他们五分之三的three。
GetHuman：Dell - Tech Support快速有效地解决问题的能力又如何呢？
GetHuman-dlandry：为此，我要说出五分之二的four。
GetHuman：最后-对其他Dell - Tech Support客户有何建议？
GetHuman-dlandry：在一天中的早些时候或深夜给他们打电话。不要忘记Dell - Tech Support可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-dlandry在November 28th, 2017发生的Dell - Tech Support客户服务问题中得到了一些有用的反馈和措辞。