Chase Auto Finance: Sloppy department. One hand doesn't know what t...

GetHuman用户GetHuman-335157来自November 19th, 2017的Chase Auto Finance条客户评论

Background on GetHuman-335157's case

GetHuman: GetHuman-335157 - can you tell our other Chase Auto Finance customers when your case took place?
GetHuman-335157: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman-335157: I used the 800-336-6675 number I found for on the GetHuman Chase Auto Finance customer phone number page I was on: Chase Auto Finance Customer Service Phone Number
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-335157 a list of common Chase Auto Finance problems)
GetHuman-335157: "Repayment question" was why I was trying to call.

GetHuman-335157's review of Chase Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-335157: Sloppy department. One hand doesn't know what the other did or is doing. Request same paperwork over again. Have my pay off but I don't have the title. Insists in odometer reading. Sent the info * week ago when I sent the balance pmt. Nobody knows what the other work did with my mail. Would not finance a car again with Chase!
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
GetHuman-335157: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-335157: I'd give them a four out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
GetHuman-335157: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
GetHuman-335157: 在一天中的早些时候或深夜给他们打电话。不要忘记Chase Auto Finance可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-335157 taken from his Chase Auto Finance customer service problem that occurred on November 17th, 2017.

Chase Auto Finance

4.75 of 5 stars | 65 reviews

GetHuman-335157's Chase Auto Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Chase Auto Finance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Chase Auto Finance in any way.

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