Chase Auto Finance: Why does Chase require a full SS* for any inqiu...
GetHuman用户GetHuman-140302来自November 25th, 2017的Chase Auto Finance条客户评论
Background on GetHuman-140302's case
GetHuman: GetHuman-140302 - can you tell our other Chase Auto Finance customers when your case took place?
GetHuman-140302: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140302 a list of common Chase Auto Finance problems)
GetHuman-140302: "I need a lien release" was why I was trying to call.
GetHuman-140302's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140302: Why does Chase require a full SS* for any inqiures? Attempted to make an initial payment on my account(Never received any account payment book)Nothing else was acceptable except a full SS*. Don"t we as consumers try to protect ourselves as much as possible.*Chase needs to review this to give the consumer other options. Had to wait * minutes for a supervisor.
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
GetHuman-140302: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140302: I'd give them a five out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
GetHuman-140302: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
GetHuman-140302: 在一天中的早些时候或深夜给他们打电话。不要忘记Chase Auto Finance可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140302 taken from his Chase Auto Finance customer service problem that occurred on November 22nd, 2017.