American Eagle Outfitters: This does not apply for credit card (visa) card...

GetHuman用户~baba来自November 18th, 2017的American Eagle Outfitters条客户评论

Background on ~baba's case

GetHuman: ~baba - can you tell our other American Eagle Outfitters customers when your case took place?
~baba: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to American Eagle Outfitters, and if so, how?
~baba: I used the 888-232-4535 number I found for on the GetHuman American Eagle Outfitters customer phone number page I was on: American Eagle Outfitters Customer Service Phone Number
GetHuman: And which of these common American Eagle Outfitters customer issues best describes the reason you wanted to talk to them?
(Shows ~baba a list of common American Eagle Outfitters problems)
~baba: "Change order" was why I was trying to call.

~baba's review of American Eagle Outfitters customer service

GetHuman: So how would you sum up your experience for GetHuman's American Eagle Outfitters customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~baba: This does not apply for credit card (visa) card - you get transferred, then have toput up with an inane automated system that doesn't give enough time to enter or say information, finally when it determines that it can't understand it transfers you. the wait at *** in the evening was about *.* minutes, the person was polite and took care of my situation.
GetHuman: Let's quantify your experience contacting American Eagle Outfitters. On a scale of 1 to 5, how easy is it go get help on a American Eagle Outfitters problem?
~baba: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~baba: I'd give them a five out of five on communication.
GetHuman: And what about American Eagle Outfitters's ability to quickly and effectively address your problem?
~baba: For that I would say five out of five.
GetHuman: And finally- any advice for other American Eagle Outfitters customers?
~baba: 在一天中的早些时候或深夜给他们打电话。不要忘记American Eagle Outfitters可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~baba taken from his American Eagle Outfitters customer service problem that occurred on November 13th, 2017.

American Eagle Outfitters

5.00 of 5 stars | 16 reviews

~baba's American Eagle Outfitters Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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