American Eagle Outfitters: My daughter and I were long time customers of A...
GetHuman用户~attackedataerie来自ноябрь 4-го, 2017的American Eagle Outfitters条客户评论
Background on ~attackedataerie's case
GetHuman: ~attackedataerie - can you tell our other American Eagle Outfitters customers when your case took place?
~attackedataerie: Sure. It was middle of the night, on октябрь 30-го.
GetHuman: Did you reach out to American Eagle Outfitters, and if so, how?
GetHuman: And which of these common American Eagle Outfitters customer issues best describes the reason you wanted to talk to them?
(Shows ~attackedataerie a list of common American Eagle Outfitters problems)
~attackedataerie: "Cancel Order" was why I was trying to call.
~attackedataerie's review of American Eagle Outfitters customer service
GetHuman: So how would you sum up your experience for GetHuman's American Eagle Outfitters customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~attackedataerie: My daughter and I were long time customers of Aerie in Fairview Heights, Illinois. We were falsely accused of stealing "panties." The store manager brought my daughter to tears and I'd never seen anything like it. I called AE customer service who tried to blow it off. I asked for a director or someone to call me. They didn't. I called Cust Service back and they assured me the mgr had been spoken to. I was dissatified with that response. My daughter and her sister visited the store again and this time the store mgr stalked my daughters saying snide remarks and then a "Gooooood Byeeee!" when they left. My older daugher had never seen anything like it. I called AE cust service asking again for the director to call me. They never did. We stayed away from Aerie for months but went in yesterday to buy a birthday gift. Three of the workers huddled together and would look up at us. Then one came over and said it's been a long time since you've been here. This brought back all the
GetHuman: Let's quantify your experience contacting American Eagle Outfitters. On a scale of 1 to 5, how easy is it go get help on a American Eagle Outfitters problem?
~attackedataerie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~attackedataerie: I'd give them a four out of five on communication.
GetHuman: And what about American Eagle Outfitters's ability to quickly and effectively address your problem?
~attackedataerie: For that I would say five out of five.
GetHuman: And finally- any advice for other American Eagle Outfitters customers?
~attackedataerie: 在一天中的早些时候或深夜给他们打电话。不要忘记American Eagle Outfitters可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~attackedataerie taken from his American Eagle Outfitters customer service problem that occurred on октябрь 30-го, 2017.