American Eagle Outfitters: I placed an order two hours ago and ordered the...

GetHuman用户GetHuman-402892来自November 22nd, 2017的American Eagle Outfitters条客户评论

Background on GetHuman-402892's case

GetHuman: GetHuman-402892 - can you tell our other American Eagle Outfitters customers when your case took place?
GetHuman-402892: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to American Eagle Outfitters, and if so, how?
GetHuman-402892: I used the 888-232-4535 number I found for on the GetHuman American Eagle Outfitters customer phone number page I was on: American Eagle Outfitters Customer Service Phone Number
GetHuman: And which of these common American Eagle Outfitters customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-402892 a list of common American Eagle Outfitters problems)
GetHuman-402892: "Refund" was why I was trying to call.

GetHuman-402892's review of American Eagle Outfitters customer service

GetHuman: So how would you sum up your experience for GetHuman's American Eagle Outfitters customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-402892: I placed an order two hours ago and ordered the wrong size. All I asked was that the customer service change the size before shipping. I was told that they couldn't change the size nor cancel the order so that I could order again. Terribly frustrating and I won't be using AE online again.
GetHuman: Let's quantify your experience contacting American Eagle Outfitters. On a scale of 1 to 5, how easy is it go get help on a American Eagle Outfitters problem?
GetHuman-402892: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-402892: I'd give them a three out of five on communication.
GetHuman: And what about American Eagle Outfitters's ability to quickly and effectively address your problem?
GetHuman-402892: For that I would say four out of five.
GetHuman: And finally- any advice for other American Eagle Outfitters customers?
GetHuman-402892: 在一天中的早些时候或深夜给他们打电话。不要忘记American Eagle Outfitters可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-402892 taken from his American Eagle Outfitters customer service problem that occurred on November 20th, 2017.

American Eagle Outfitters

5.00 of 5 stars | 16 reviews

GetHuman-402892's American Eagle Outfitters Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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