When you book at Agoda, be very careful!!! Once...
GetHuman用户~Algoree来自November 27, 2017的Agoda条客户评论
Background on ~Algoree's case
GetHuman: ~Algoree - can you tell our other Agoda customers when your case took place?
~Algoree: Yes I can. It was late at night, on November 25.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~Algoree a list of common Agoda problems)
~Algoree: "Complaint" was why I was trying to call.
~Algoree's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Algoree: When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight to hotel to book. Turns out Agoda already debited my credit card!! When trying to reach Agoda via email and their feedback board, and email again and again, my mail has been ignored! So I was charged TWICE and * rooms! in a day!!!. Luckily the hotel MGR was willing to give me * days stay. *Another was just yesterday. I booked Agoda, it says there you can pay hotel as you reach. No strings attached if you choose to cancel last minute. Sounds good? Oh.. there's a disclaimer, the hotel can deduct your credit card at any time. Wow...so I choose to pay to the hotel... upon reaching the hotel at *pm, I paid in CASH! But on checking out the counter told me Agoda had charged by credit card already (without my knowledge!!) thinking that I didn't show up. So the hotel will refund me by cash. No thanks AGODA!!! Highly profit minded without any case for its customers. Seriously ha
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~Algoree: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Algoree: I'd give them a three out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~Algoree: For that I would say four out of five.
GetHuman: And finally- any advice for other Agoda customers?
GetHuman: Well there you have it. Some useful feedback and words from ~Algoree taken from his Agoda customer service problem that occurred on November 25, 2017.