Agoda: They accepted my reservation and took my money...

GetHuman用户~james来自November 26, 2017的Agoda条客户评论

Background on ~james's case

GetHuman: ~james - can you tell our other Agoda customers when your case took place?
~james: Yes. It was afternoon, on November 17.
GetHuman: Did you reach out to Agoda, and if so, how?
~james: I used the 866-656-8207 number I found for on the GetHuman Agoda customer phone number page I was on: Agoda Customer Service Phone Number
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~james a list of common Agoda problems)
~james: "Missing item" was why I was trying to call.

~james's review of Agoda customer service

GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~james: They accepted my reservation and took my money. one minuite later cancelled my booking but kept my money. Crooks.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~james: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~james: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~james: For that I would say two out of five.
GetHuman: And finally- any advice for other Agoda customers?
~james: 在一天中的早些时候或深夜给他们打电话。不要忘记Agoda可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~james taken from his Agoda customer service problem that occurred on November 17, 2017.

Agoda

1.40 of 5 stars | 96 reviews

~james's Agoda Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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