Aetna Member Services: I am the plan admisistrator for a small busines...
GetHuman用户~maryjane来自November 1st, 2017的Aetna Member Services条客户评论
~maryjane案的背景
GetHuman：~maryjane-您能告诉我们其他Aetna Member Services个客户何时提起诉讼吗？
~maryjane：Yeah。在October 29th上是evening。
GetHuman：您是否接触到Aetna Member Services，如果可以，怎么做？
GetHuman：这些常见的Aetna Member Services客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~maryjane 常见 Aetna Member Services 问题的列表）
~maryjane：“ Update account information”是我尝试使用to call的原因。
~maryjane对Aetna Member Services客户服务的评价
GetHuman：那么，您如何总结GetHuman的Aetna Member Services客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~maryjane：I am the plan admisistrator for a small business that spends over $***K per year for Aetna insurance for a fairly young group at that. I called to make a simple change on a SS* and I was redirected from ***.***.**** to ***.***.**** to ***.***.**** to ***.***.**** to ***.***.**** to ***.***.**** and then left on hold for another ** minutes listening to some annoying recording. The first * contacts were of no help and rather short and rude! I do not have * *** hours to take care of something that should take * minutes. No wonder medical insurance is so expensive if you are paying your employees hourly to do nothing but redirect your paying customers. Your service is horrible and I will be looking into another carrier!!
GetHuman：让我们量化一下您与Aetna Member Services联系的经验。在1到5的范围内，如何轻松解决Aetna Member Services问题？
~maryjane：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~maryjane：在沟通方面，我会给他们五分之三的one。
GetHuman：Aetna Member Services快速有效地解决问题的能力又如何呢？
~maryjane：为此，我要说出五分之二的five。
GetHuman：最后-对其他Aetna Member Services客户有何建议？
~maryjane：在一天中的早些时候或深夜给他们打电话。不要忘记Aetna Member Services可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~maryjane在October 29th, 2017发生的Aetna Member Services客户服务问题中得到了一些有用的反馈和措辞。