Aetna Member Services: Aetna is a nightmare. I had to push * repeatedl...

GetHuman用户~J来自novembre 6º, 2017的Aetna Member Services条客户评论

~J案的背景

GetHuman:~J-您能告诉我们其他Aetna Member Services个客户何时提起诉讼吗?
~J:Yes I can。在ottobre 27º上是evening。
GetHuman:您是否接触到Aetna Member Services,如果可以,怎么做?
~J:我使用了我在GetHuman Aetna Member Services客户电话号码页面上找到的877-204-9186号码:Aetna Member Services客户服务电话号码
GetHuman:这些常见的Aetna Member Services客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~J 常见 Aetna Member Services 问题的列表)
~J:“ Get insurance”是我尝试使用to call的原因。

~J对Aetna Member Services客户服务的评价

GetHuman:那么,您如何总结GetHuman的Aetna Member Services客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~J:Aetna is a nightmare. I had to push * repeatedly to speak to a "human" and both times they treated me rudely. Very abrupt and pretend they don't know anything about insurance. Keep passing me on to another "human" that never answers. When I ask what number they are transfering. Oh joy, they answered! But absolutely no help for a denied surgery because they said I didn't take Tylenol everyday!!! OMG Like Tylenol will cure my medical problem!!! Now I have to appeal this in WRITING. Surger was to be next week. Took a week vacation time from work for this to happen at the last minute!!!
GetHuman:让我们量化一下您与Aetna Member Services联系的经验。在1到5的范围内,如何轻松解决Aetna Member Services问题?
~J:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~J:在沟通方面,我会给他们五分之三的one。
GetHuman:Aetna Member Services快速有效地解决问题的能力又如何呢?
~J:为此,我要说出五分之二的four。
GetHuman:最后-对其他Aetna Member Services客户有何建议?
~J:在一天中的早些时候或深夜给他们打电话。不要忘记Aetna Member Services可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~J在ottobre 27º, 2017发生的Aetna Member Services客户服务问题中得到了一些有用的反馈和措辞。

Aetna Member Services

2.40 of 5 stars | 37条评论

~J的Aetna Member Services评论

寻求帮助的困难
2 5星
沟通质量
1 5星
及时和专业
4 5星
整体客户服务评分
2 5星

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