AT&T Wireless: "How to This too shall pass"

GetHuman用户GetHuman-mtaggar来自novembre 29, 2017的AT&T Wireless条客户评论

Background on GetHuman-mtaggar's case

GetHuman: GetHuman-mtaggar - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-mtaggar: Yes I can. It was middle of the night, on novembre 23.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman-mtaggar: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mtaggar a list of common AT&T Wireless problems)
GetHuman-mtaggar: "Service problem" was why I was trying to call.

GetHuman-mtaggar's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mtaggar: "How to This too shall pass"
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-mtaggar: I am trying to log on and see my bill! When I call I am told at least ** minutes. I hang up and try to log on. I finally get a password that works and when I log on I find out I can only look at my profile. So I wait....... I am trying to find out why my bill is so high??? Now when I'm calling , I find out they are shut till morning. I can't log on, I can't talk to anyone.Thinking maybe I should stop paperless???
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-mtaggar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mtaggar: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-mtaggar: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-mtaggar: 在一天中的早些时候或深夜给他们打电话。不要忘记AT&T Wireless可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mtaggar taken from his AT&T Wireless customer service problem that occurred on novembre 23, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews

GetHuman-mtaggar's AT&T Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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