Wellcare Healthplans: They don't answer the phone, they don't follow...
GetHuman用户~SRJ来自November 28th, 2017的Wellcare Healthplans条客户评论
~SRJ案的背景
GetHuman:~SRJ-您能告诉我们其他Wellcare Healthplans个客户何时提起诉讼吗?
~SRJ:Yes I can。在November 19th上是afternoon。
GetHuman:您是否接触到Wellcare Healthplans,如果可以,怎么做?
GetHuman:这些常见的Wellcare Healthplans客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~SRJ 常见 Wellcare Healthplans 问题的列表)
~SRJ:“ Coverage question”是我尝试使用to call的原因。
~SRJ对Wellcare Healthplans客户服务的评价
GetHuman:那么,您如何总结GetHuman的Wellcare Healthplans客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~SRJ:They don't answer the phone, they don't follow up, they don't pay claims, they don't send explanation of benefits, when you get the big bill, the appeal period is over, ** days. No provider can send in a complete claim, always something missing. I would be better of on straight Medicare, now I have lost the **% benefit. Towers Watson and IBM put me into this plan - THEY DO NOT VET ANYTHING, buyer beware!
GetHuman:让我们量化一下您与Wellcare Healthplans联系的经验。在1到5的范围内,如何轻松解决Wellcare Healthplans问题?
~SRJ:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~SRJ:在沟通方面,我会给他们五分之三的four。
GetHuman:Wellcare Healthplans快速有效地解决问题的能力又如何呢?
~SRJ:为此,我要说出五分之二的one。
GetHuman:最后-对其他Wellcare Healthplans客户有何建议?
~SRJ:在一天中的早些时候或深夜给他们打电话。不要忘记Wellcare Healthplans可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~SRJ在November 19th, 2017发生的Wellcare Healthplans客户服务问题中得到了一些有用的反馈和措辞。