T-Mobile: Unhappy Customer of Five Years!!!
GetHuman用户GetHuman-arrie来自December 3rd, 2017的T-Mobile条客户评论
GetHuman-arrie案的背景
GetHuman：GetHuman-arrie-您能告诉我们其他T-Mobile个客户何时提起诉讼吗？
GetHuman-arrie：Yeah。在December 2nd上是middle of the night。
GetHuman：您是否接触到T-Mobile，如果可以，怎么做？
GetHuman-arrie：我使用了我在GetHuman T-Mobile客户电话号码页面上找到的800-937-8997号码：T-Mobile客户服务电话号码 GetHuman：这些常见的T-Mobile客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-arrie 常见 T-Mobile 问题的列表）
GetHuman-arrie：“ Returns”是我尝试使用to call的原因。
GetHuman-arrie对T-Mobile客户服务的评价
GetHuman：那么，您如何总结GetHuman的T-Mobile客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-arrie：Unhappy Customer of Five Years!!!
GetHuman：您能从12/02/17发生的事情中告诉我们其他人吗？
GetHuman-arrie：The customer service reps are not trained properly. Recently my Note * went black on me and I was furious! I called the customer service line immediately. I was first directed to go to a store and have a tech examine the phone. I drive out of my way to the location I was advised to go to only to find out that they haven't had a tech team in their stores for years. I call back and is directed to grab a loaner from the store while I send my phone back. I inform that my phone should still be covered under my one year warranty. The rep agrees and tells me that they will try to repair the phone. If they cannot they will exchange out my phone. The rep sends me a shipping label and advises me to go to the store for a loaner phone, and to follow up with Samsung within seven business days. I head back to the store to find out that they don't carry loaner phones either. Seven business days pass and I follow up with Samsung. I was informed they did not have any order number. They weren't even informed of my exchange or repair. Samsung then three ways our conversation. We get transferred back and forth over five times for about thirty minutes. Finally we reach someone that can help us only to find that they did not send it to Samsung. It was sent to one of their warehouses. I was informed by the rep that it was received and to wait the appropriate time. I call back that Monday to check the status of my order and was informed that my replacement will arrive on Friday. Tuesday I get a knock on my door from UPS with my phone. I*m really excited. I ope the package only to find that T-mobile did not fix my product or exchange it out like they had stated. Instead they send me a letter stating that it does not meet the return policy, and if I send my phone back multiple times they are liable to keep it without credit. At this point i'm livid! I call T-mobile immediately only to get the run around. One rep was going to have me send my phone back but when I read that statement to him he said Oh! Let me put you on hold for a minute. Got back on the line and all he could do was apologize. he transferred me to another department only to hang up. This happened a few times that day. I called back a few times last week. I even asked to speak to a supervisor before. One rep transferred me to Samsung. They gave me a price to fix the phone, when T-mobile said they were going to fix it or exchange it out! I hate that I was lied too. Now I am left with a phone that I could have paid to get fixed three weeks ago. You guys **** at customer service. One person offered me $** off my bill like that was going to help me. I need my phone fixed since it malfunctioned. Not a $** credit! I swear I will be leaving this company!
GetHuman：让我们量化一下您与T-Mobile联系的经验。在1到5的范围内，如何轻松解决T-Mobile问题？
GetHuman-arrie：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-arrie：在沟通方面，我会给他们五分之三的five。
GetHuman：T-Mobile快速有效地解决问题的能力又如何呢？
GetHuman-arrie：为此，我要说出五分之二的five。
GetHuman：最后-对其他T-Mobile客户有何建议？
GetHuman-arrie：在一天中的早些时候或深夜给他们打电话。不要忘记T-Mobile可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-arrie在December 2nd, 2017发生的T-Mobile客户服务问题中得到了一些有用的反馈和措辞。