Samsung: Charger caught on fire
GetHuman用户GetHuman-nllee2来自décembre 1er, 2017的Samsung条客户评论
GetHuman-nllee2案的背景
GetHuman：GetHuman-nllee2-您能告诉我们其他Samsung个客户何时提起诉讼吗？
GetHuman-nllee2：Sure。在novembre 26上是morning。
GetHuman：您是否接触到Samsung，如果可以，怎么做？
GetHuman-nllee2：我使用了我在GetHuman Samsung客户电话号码页面上找到的800-726-7864号码：Samsung客户服务电话号码 GetHuman：这些常见的Samsung客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-nllee2 常见 Samsung 问题的列表）
GetHuman-nllee2：“ Warranty claim”是我尝试使用to call的原因。
GetHuman-nllee2对Samsung客户服务的评价
GetHuman：那么，您如何总结GetHuman的Samsung客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-nllee2：Charger caught on fire
GetHuman：您能从11/26/17发生的事情中告诉我们其他人吗？
GetHuman-nllee2：I received a Note * in the mail about * week ago. This morning, after I unplugged my phone, the charger started smoldering. Luckily my daughter happens to be staying with me due to her house was one the tornados in Garland hit, and was able to catch it before it started a fire. It completely destroyed the charger and left burn marks on the baseboard and wall where it was resting by. The stress I am already under from our tornado experience and the resettling of my daughter and her children in my home is amplified when I think what the outcome would have been if she would not have been there this morning or if this would have happened during the night!!! I am contacting the BBB and FTC's Bureau of Consumer Protection and filing a complaint with them about this issue!!! I KNOW this is not the first time Samsung has had issues with chargers and batteries catching fire, but I would have thought that these issues would have been fixed since all the publicity and attention the news was giving this problem!!!
GetHuman：让我们量化一下您与Samsung联系的经验。在1到5的范围内，如何轻松解决Samsung问题？
GetHuman-nllee2：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-nllee2：在沟通方面，我会给他们五分之三的five。
GetHuman：Samsung快速有效地解决问题的能力又如何呢？
GetHuman-nllee2：为此，我要说出五分之二的two。
GetHuman：最后-对其他Samsung客户有何建议？
GetHuman-nllee2：在一天中的早些时候或深夜给他们打电话。不要忘记Samsung可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-nllee2在novembre 26, 2017发生的Samsung客户服务问题中得到了一些有用的反馈和措辞。