Payflex.com: We've been jerked around endlessly by Payflex...
GetHuman用户~jodaw来自November 15th, 2017的Payflex.com条客户评论
~jodaw案的背景
GetHuman：~jodaw-您能告诉我们其他Payflex.com个客户何时提起诉讼吗？
~jodaw：Yup。在November 13th上是middle of the night。
GetHuman：您是否接触到Payflex.com，如果可以，怎么做？
GetHuman：这些常见的Payflex.com客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~jodaw 常见 Payflex.com 问题的列表）
~jodaw：“ Renew coverage”是我尝试使用to call的原因。
~jodaw对Payflex.com客户服务的评价
GetHuman：那么，您如何总结GetHuman的Payflex.com客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~jodaw：We've been jerked around endlessly by Payflex. It has become increasingly difficult to get any reimbursement from them. The past few years, each and EVERY time we submitted claims by fax, they DENIED receiving our documents. We had verification on our end that the fax was, in fact, received each time. We are currently fighting them over denying a claim we electronically filed for ****. We filed our claim before the deadline, but, Payflex is saying they never received my documentation that I uploaded and submitted. As far as I know, there is no way to confirm your documentation was uploaded and received (or not).*When I spoke with Customer Disservice yesterday, they told me they never received my documents to substantiate my claim and that it's NOW past the deadline to file. The Customer Disservice Manager told me I'd have to appeal my claim and see what the Claims Disservice Manager for our employer decides.*I don't know what I'll do if they deny our claims. We were really counting on
GetHuman：让我们量化一下您与Payflex.com联系的经验。在1到5的范围内，如何轻松解决Payflex.com问题？
~jodaw：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~jodaw：在沟通方面，我会给他们五分之三的five。
GetHuman：Payflex.com快速有效地解决问题的能力又如何呢？
~jodaw：为此，我要说出五分之二的one。
GetHuman：最后-对其他Payflex.com客户有何建议？
~jodaw：在一天中的早些时候或深夜给他们打电话。不要忘记Payflex.com可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~jodaw在November 13th, 2017发生的Payflex.com客户服务问题中得到了一些有用的反馈和措辞。