OptumRx: They failed to process an order placed on Monda...
GetHuman用户~Donttellmeitsraining...来自November 17th, 2017的OptumRx条客户评论
~Donttellmeitsraining...案的背景
GetHuman：~Donttellmeitsraining...-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
~Donttellmeitsraining...：Yup。在November 8th上是morning。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
~Donttellmeitsraining...：我使用了我在GetHuman OptumRx客户电话号码页面上找到的800-788-4863号码：OptumRx客户服务电话号码 GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Donttellmeitsraining... 常见 OptumRx 问题的列表）
~Donttellmeitsraining...：“ Overcharge/Strange charge”是我尝试使用to call的原因。
~Donttellmeitsraining...对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Donttellmeitsraining...：They failed to process an order placed on Monday at *:** P.M. until Tuesday at *:** P.M. I got a call from the 'specialist' processing it. I was assured it would be delivered on Wednesday. It wasn't because the order was sent to a distribution center, which had closed for the day. I had to go my local pharmacy and pay $**.** out of pocket of a pill. The blame their parent company UHC for their inability to provide proper customer service when they make mistakes. They also put patients lives at risk if they don't have the means to compensate for the OptumRx's mistake. It's a vertical monopoly and deceptive marketing at its worst.
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
~Donttellmeitsraining...：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Donttellmeitsraining...：在沟通方面，我会给他们五分之三的two。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
~Donttellmeitsraining...：为此，我要说出五分之二的three。
GetHuman：最后-对其他OptumRx客户有何建议？
~Donttellmeitsraining...：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Donttellmeitsraining...在November 8th, 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。