Netgear: $** to $** charge to replace defective unit und...

GetHuman用户GetHuman-kurv44来自November 29th, 2017的Netgear条客户评论

GetHuman-kurv44案的背景

GetHuman:GetHuman-kurv44-您能告诉我们其他Netgear个客户何时提起诉讼吗?
GetHuman-kurv44:Yup。在November 27th上是afternoon。
GetHuman:您是否接触到Netgear,如果可以,怎么做?
GetHuman-kurv44:我使用了我在GetHuman Netgear客户电话号码页面上找到的888-638-4327号码:Netgear客户服务电话号码
GetHuman:这些常见的Netgear客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 GetHuman-kurv44 常见 Netgear 问题的列表)
GetHuman-kurv44:“ Cancel service”是我尝试使用to call的原因。

GetHuman-kurv44对Netgear客户服务的评价

GetHuman:那么,您如何总结GetHuman的Netgear客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
GetHuman-kurv44:$** to $** charge to replace defective unit under warranty *(
GetHuman:您能从11/27/17发生的事情中告诉我们其他人吗?
GetHuman-kurv44:Netgear charges $** to $**, depending on speed, to ship a replacement unit that is under warranty. I have a defective C**** product and they want to charge me to replace it. This is poor customer service for a product that is under warranty. There is a free option, however I have to send my unit back at my cost (so it isn't free), and when they receive it, they will then send out a replacement via slow ground shipping. That could mean that I will not have internet service for * weeks while waiting for the replacement (!!!). I asked for the fee to be waived but they seem to have no authority to do so. I don't know if it is because they are in India. I feel that if customer service was in the US, I'd get more consideration. I will say that the reps over the phone are very polite and pleasant.
GetHuman:让我们量化一下您与Netgear联系的经验。在1到5的范围内,如何轻松解决Netgear问题?
GetHuman-kurv44:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
GetHuman-kurv44:在沟通方面,我会给他们五分之三的one。
GetHuman:Netgear快速有效地解决问题的能力又如何呢?
GetHuman-kurv44:为此,我要说出五分之二的five。
GetHuman:最后-对其他Netgear客户有何建议?
GetHuman-kurv44:在一天中的早些时候或深夜给他们打电话。不要忘记Netgear可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 GetHuman-kurv44在November 27th, 2017发生的Netgear客户服务问题中得到了一些有用的反馈和措辞。

Netgear

1.94 of 5 stars | 96条评论

GetHuman-kurv44的Netgear评论

寻求帮助的困难
1 5星
沟通质量
1 5星
及时和专业
5 5星
整体客户服务评分
2 5星

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