Netgear: $** to $** charge to replace defective unit und...
GetHuman用户GetHuman-kurv44来自novembre 29, 2017的Netgear条客户评论
GetHuman-kurv44案的背景
GetHuman：GetHuman-kurv44-您能告诉我们其他Netgear个客户何时提起诉讼吗？
GetHuman-kurv44：Yup。在novembre 27上是afternoon。
GetHuman：您是否接触到Netgear，如果可以，怎么做？
GetHuman-kurv44：我使用了我在GetHuman Netgear客户电话号码页面上找到的888-638-4327号码：Netgear客户服务电话号码 GetHuman：这些常见的Netgear客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-kurv44 常见 Netgear 问题的列表）
GetHuman-kurv44：“ Cancel service”是我尝试使用to call的原因。
GetHuman-kurv44对Netgear客户服务的评价
GetHuman：那么，您如何总结GetHuman的Netgear客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-kurv44：$** to $** charge to replace defective unit under warranty *(
GetHuman：您能从11/27/17发生的事情中告诉我们其他人吗？
GetHuman-kurv44：Netgear charges $** to $**, depending on speed, to ship a replacement unit that is under warranty. I have a defective C**** product and they want to charge me to replace it. This is poor customer service for a product that is under warranty. There is a free option, however I have to send my unit back at my cost (so it isn't free), and when they receive it, they will then send out a replacement via slow ground shipping. That could mean that I will not have internet service for * weeks while waiting for the replacement (!!!). I asked for the fee to be waived but they seem to have no authority to do so. I don't know if it is because they are in India. I feel that if customer service was in the US, I'd get more consideration. I will say that the reps over the phone are very polite and pleasant.
GetHuman：让我们量化一下您与Netgear联系的经验。在1到5的范围内，如何轻松解决Netgear问题？
GetHuman-kurv44：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-kurv44：在沟通方面，我会给他们五分之三的one。
GetHuman：Netgear快速有效地解决问题的能力又如何呢？
GetHuman-kurv44：为此，我要说出五分之二的five。
GetHuman：最后-对其他Netgear客户有何建议？
GetHuman-kurv44：在一天中的早些时候或深夜给他们打电话。不要忘记Netgear可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-kurv44在novembre 27, 2017发生的Netgear客户服务问题中得到了一些有用的反馈和措辞。