National Car Rental: I was overcharged for a rental made at DSM airp...

GetHuman用户~MW来自noviembre 27º, 2017的National Car Rental条客户评论

~MW案的背景

GetHuman:~MW-您能告诉我们其他National Car Rental个客户何时提起诉讼吗?
~MW:Yup。在noviembre 23º上是morning。
GetHuman:您是否接触到National Car Rental,如果可以,怎么做?
~MW:我使用了我在GetHuman National Car Rental客户电话号码页面上找到的800-227-7368号码:National Car Rental客户服务电话号码
GetHuman:这些常见的National Car Rental客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~MW 常见 National Car Rental 问题的列表)
~MW:“ Cancel booking”是我尝试使用to call的原因。

~MW对National Car Rental客户服务的评价

GetHuman:那么,您如何总结GetHuman的National Car Rental客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~MW:I was overcharged for a rental made at DSM airport. I tried on * occasions to resolve the issue and receive the proper refund: once via email thru nationalcar.com* once by calling a different toll-free number* twice by calling the rental counter at the airport directly. All * attempts resulted in NO action being taken (even though I was assured twice that it would be resolved). The woman who assisted me at this toll free number (*-***-***-****) was diligent, smart and responsive. I was able to provide her all of the necessary information regarding my issue (i.e rental agreement numbers, dates of charges, amounts of charges). Within ** minutes of our conversation ending, I was issued the appropriate credit. Very glad to have this resolved... even though it took over a month to do so.
GetHuman:让我们量化一下您与National Car Rental联系的经验。在1到5的范围内,如何轻松解决National Car Rental问题?
~MW:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~MW:在沟通方面,我会给他们五分之三的one。
GetHuman:National Car Rental快速有效地解决问题的能力又如何呢?
~MW:为此,我要说出五分之二的four。
GetHuman:最后-对其他National Car Rental客户有何建议?
~MW:在一天中的早些时候或深夜给他们打电话。不要忘记National Car Rental可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~MW在noviembre 23º, 2017发生的National Car Rental客户服务问题中得到了一些有用的反馈和措辞。

National Car Rental

1.86 of 5 stars | 39条评论

~MW的National Car Rental评论

寻求帮助的困难
4 5星
沟通质量
1 5星
及时和专业
4 5星
整体客户服务评分
3 5星

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