Megabus: I just got off of the phone with a customer ser...
GetHuman用户~Choo来自November 23, 2017的Megabus条客户评论
~Choo案的背景
GetHuman:~Choo-您能告诉我们其他Megabus个客户何时提起诉讼吗?
~Choo:Yup。在November 17上是middle of the night。
GetHuman:您是否接触到Megabus,如果可以,怎么做?
GetHuman:这些常见的Megabus客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Choo 常见 Megabus 问题的列表)
~Choo:“ Missing item”是我尝试使用to call的原因。
~Choo对Megabus客户服务的评价
GetHuman:那么,您如何总结GetHuman的Megabus客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Choo:I just got off of the phone with a customer service representative after I told her I wanted a refund she told me that my bus wasn't more than two hours late. The bus arrived to Washington DC five hours later than the expected arrival time, at bout ****am. The replacement bus did not reach Richmond until *:**am. My reservation number is ***-****-******-M**-****-HAM-WAS. This is extemely frustrating because, it seems after being stuck in one place for five hours, due to poor planning in case of a mechanical failure, I wouldn't have to go through the hassle of now trying to get my money back. (this is email I sent to inquiries, after customer servcie on the phone told me to do so, because the system showed my bus wasn't past * hours late)
GetHuman:让我们量化一下您与Megabus联系的经验。在1到5的范围内,如何轻松解决Megabus问题?
~Choo:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Choo:在沟通方面,我会给他们五分之三的one。
GetHuman:Megabus快速有效地解决问题的能力又如何呢?
~Choo:为此,我要说出五分之二的five。
GetHuman:最后-对其他Megabus客户有何建议?
~Choo:在一天中的早些时候或深夜给他们打电话。不要忘记Megabus可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Choo在November 17, 2017发生的Megabus客户服务问题中得到了一些有用的反馈和措辞。