MassHealth: I have been on the phone for a total of ** hour...
GetHuman用户~Holly来自November 24th, 2017的MassHealth条客户评论
~Holly案的背景
GetHuman：~Holly-您能告诉我们其他MassHealth个客户何时提起诉讼吗？
~Holly：Yeah。在November 21st上是late at night。
GetHuman：您是否接触到MassHealth，如果可以，怎么做？
GetHuman：这些常见的MassHealth客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Holly 常见 MassHealth 问题的列表）
~Holly：“ Get insurance”是我尝试使用to call的原因。
~Holly对MassHealth客户服务的评价
GetHuman：那么，您如何总结GetHuman的MassHealth客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Holly：I have been on the phone for a total of ** hours since September **** trying to find out the status of my health insurnace. It took me * months of daily calling and screaming at people after the *rd hour of being passed around because no one knew their job or how to resolve my issues. I was eventually informed that "Someone did not do their job!" Oh really ?! "You fell through the cracks, we have had everything we need from you since August" . too many disconnects, too many incorrect answers and way too many apologies. I don't want aplolgies, I want to live in peace but cannot do that until PEOPLE LEARN HOW TO PERFORM THEIR JOB, INCLUDING SUPERVISORS AND THOSE IN CHARGE OF THOSE WHO DON'T KNOW THEIR JOB REQUIREMENTS. The way the system is run is a disgrace and it has nothing to do with Obomacare. Obomacare is trying to rectify the system which is completely irrepaiable. I was never, in *** conversations, ever tod the same thing twice. No one knows what they're doing. "Ooops, this
GetHuman：让我们量化一下您与MassHealth联系的经验。在1到5的范围内，如何轻松解决MassHealth问题？
~Holly：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Holly：在沟通方面，我会给他们五分之三的four。
GetHuman：MassHealth快速有效地解决问题的能力又如何呢？
~Holly：为此，我要说出五分之二的one。
GetHuman：最后-对其他MassHealth客户有何建议？
~Holly：在一天中的早些时候或深夜给他们打电话。不要忘记MassHealth可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Holly在November 21st, 2017发生的MassHealth客户服务问题中得到了一些有用的反馈和措辞。