Independence Blue Cross: Unprofessional. Managers gave incorrect informa...
GetHuman用户~Anonymous来自November 25., 2017的Independence Blue Cross条客户评论
~Anonymous案的背景
GetHuman:~Anonymous-您能告诉我们其他Independence Blue Cross个客户何时提起诉讼吗?
~Anonymous:Yup。在November 21.上是middle of the night。
GetHuman:您是否接触到Independence Blue Cross,如果可以,怎么做?
GetHuman:这些常见的Independence Blue Cross客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Anonymous 常见 Independence Blue Cross 问题的列表)
~Anonymous:“ Get insurance”是我尝试使用to call的原因。
~Anonymous对Independence Blue Cross客户服务的评价
GetHuman:那么,您如何总结GetHuman的Independence Blue Cross客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Anonymous:Unprofessional. Managers gave incorrect information pertaining to my policy. They never activated my prescription card so I was without meds for a week. It took me * days of calling them to try to find out about a participating provider. I ended up having to get help from an outside source. Fortunately for me I have some knowledge about insurance but I feel sorry for anyone that doesn't because they will tell you anything to get you off the phone. After my horrendous * day phone ordeal I requested to file a formal complaint and * days has passed and no call back yet.
GetHuman:让我们量化一下您与Independence Blue Cross联系的经验。在1到5的范围内,如何轻松解决Independence Blue Cross问题?
~Anonymous:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Anonymous:在沟通方面,我会给他们五分之三的one。
GetHuman:Independence Blue Cross快速有效地解决问题的能力又如何呢?
~Anonymous:为此,我要说出五分之二的three。
GetHuman:最后-对其他Independence Blue Cross客户有何建议?
~Anonymous:在一天中的早些时候或深夜给他们打电话。不要忘记Independence Blue Cross可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Anonymous在November 21., 2017发生的Independence Blue Cross客户服务问题中得到了一些有用的反馈和措辞。