Independence Blue Cross: Changed from Obamacare Silver in May to Medicar...
GetHuman用户~Beware Minefield!来自November 28, 2017的Independence Blue Cross条客户评论
~Beware Minefield!案的背景
GetHuman：~Beware Minefield!-您能告诉我们其他Independence Blue Cross个客户何时提起诉讼吗？
~Beware Minefield!：Yup。在November 21上是morning。
GetHuman：您是否接触到Independence Blue Cross，如果可以，怎么做？
GetHuman：这些常见的Independence Blue Cross客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Beware Minefield! 常见 Independence Blue Cross 问题的列表）
~Beware Minefield!：“ Coverage question”是我尝试使用to call的原因。
~Beware Minefield!对Independence Blue Cross客户服务的评价
GetHuman：那么，您如何总结GetHuman的Independence Blue Cross客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Beware Minefield!：Changed from Obamacare Silver in May to Medicare Keystone-** after reviewing **** plans. Big mistake! They lost my enrollment forms, had to re-enroll by phone * weeks later. Enrollment agent incompetent. Failed to ask me about my Rx list. HUGE problems filling Rx's! Filed ** pages of Rx preauthorizations. The FAX no. on BC's own form was wrong. When I requested one Rx lowered to a cheaper tier, they lost the FAX twice, then demanded my Dr. experiment on me w*another Rx known to aggravate my migraines. Filed * Grievances *st month, both handled incompetently. BC's PBM is a secret co., you can't contact them directly to resolve Rx issues. CSR's poorly trained, hopelessly incompetent. Desperately seeking escape from this plan. TONS of stuff they don't tell you till they get their claws in you.
GetHuman：让我们量化一下您与Independence Blue Cross联系的经验。在1到5的范围内，如何轻松解决Independence Blue Cross问题？
~Beware Minefield!：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Beware Minefield!：在沟通方面，我会给他们五分之三的four。
GetHuman：Independence Blue Cross快速有效地解决问题的能力又如何呢？
~Beware Minefield!：为此，我要说出五分之二的three。
GetHuman：最后-对其他Independence Blue Cross客户有何建议？
~Beware Minefield!：在一天中的早些时候或深夜给他们打电话。不要忘记Independence Blue Cross可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Beware Minefield!在November 21, 2017发生的Independence Blue Cross客户服务问题中得到了一些有用的反馈和措辞。