Hotels.com: Tried to re-book a hotel that I had to cancel...
GetHuman用户GetHuman-201753来自नवंबर १४, २०१७的Hotels.com条客户评论
GetHuman-201753案的背景
GetHuman:GetHuman-201753-您能告诉我们其他Hotels.com个客户何时提起诉讼吗?
GetHuman-201753:Yup。在नवंबर ५上是afternoon。
GetHuman:您是否接触到Hotels.com,如果可以,怎么做?
GetHuman:这些常见的Hotels.com客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 GetHuman-201753 常见 Hotels.com 问题的列表)
GetHuman-201753:“ Change a Reservation”是我尝试使用to call的原因。
GetHuman-201753对Hotels.com客户服务的评价
GetHuman:那么,您如何总结GetHuman的Hotels.com客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
GetHuman-201753:Tried to re-book a hotel that I had to cancel ** min prior! Talked on the phone with someone for ** minutes, he quoted me, and when I confirmed the booking, he told me he didn't book it fast enough and the price had gone up $***night! When I asked for a supervisor, he put me on hold and hung up. Called back and got a "supervisor" who told me she had no-one above her in the company and she managed the customer support so if she couldn't help me, no-one could. She also refused to give me any information to track*report the call.
GetHuman:让我们量化一下您与Hotels.com联系的经验。在1到5的范围内,如何轻松解决Hotels.com问题?
GetHuman-201753:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
GetHuman-201753:在沟通方面,我会给他们五分之三的three。
GetHuman:Hotels.com快速有效地解决问题的能力又如何呢?
GetHuman-201753:为此,我要说出五分之二的four。
GetHuman:最后-对其他Hotels.com客户有何建议?
GetHuman-201753:在一天中的早些时候或深夜给他们打电话。不要忘记Hotels.com可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 GetHuman-201753在नवंबर ५, २०१७发生的Hotels.com客户服务问题中得到了一些有用的反馈和措辞。